RALYBE STUDIO / WHAT NUMBER? MOBILE
Account &
Data Deletion
Updated: October 15, 2026
To request deletion of your WHAT NUMBER? MOBILE account and associated data, please send an email to:
info@ralybe.comIf your mail app does not open, copy the address and email us directly.
Information to Include
Please include the following information in your email:
- EOS Player ID (PUID)
- In-game player name
- Google Play Games account email address
You can find your EOS Player ID (PUID) and other account information in the game's OPTIONS → PROFILE menu.
If you cannot find your PUID, you can still submit a deletion request. You may leave the PUID field blank. You do not need to reinstall the app to submit a request. We may contact you for additional information to verify your account.
No screenshots or attachments are required. Do not send passwords or authentication codes.
Data Deletion
Your Epic Online Services (EOS) game account and associated player data will be deleted, including its link to your Google account.
Your Google account itself will not be deleted.
Processing Time
Deletion requests are manually reviewed and processed by the operating team, so processing may take some time.
The EOS deletion process includes a 10-day waiting period after it is initiated.
Important Information
Account deletion is permanent, and deleted player data cannot be restored.
Previous leaderboard records may remain after account deletion.